Delivery Details
Delivery information
At Americatessen, we are committed to providing excellent customer service, including when it comes to our deliveries. When we despatch your order, you will receive an email notification and take receipt of delivery typically within 24 hours of despatch. Any dates and times given are approximate. Late delivery will not be an acceptable reason for refusing goods, unless we are informed in writing beforehand.
Delivery Charges
We cover Central London and parts of Surrey, Hampshire and Berkshire using our own transportation. If you are further afield, then we do use a third-party logistics provider for delivery. Any orders valued over £500 + vat include free delivery. Orders below this value are subject to a carriage charge. Please see below details:
| Zone | Delivery Area (Postcode) | Order Value (net) | Carriage charge (net) |
| LOCAL | GU, KT, RG, SL, N, NW, SE1, 11, SW, TW | £0- 299.99 | £30 |
| £300 + | FOC | ||
| ZONE 1 | B, BL, CV, CW, DE, DN, DY, GL, HP, L, LE, LU, M, MK, NG, N, OL, OX, S, SG, SK, ST, TF, WA, WN, WR, WS, WV | £0-499.99 | £50 |
| £500 + | FOC | ||
| ZONE 2 | BA, BB, BD, BH, BS, CB, CF, CH, CM, CO, DH, DL, FY, HD, HG, HR, HU, HX, IP, LA1-10, LN, LS,NE1-13, 15-18, 20-47, 49, 82-83, 85, 88, 92, 98-99, NP, NR, PE1-38, 99, PO1-22, PR, SO, SN, SP, SR, SS, TS, WF, YO | £0-499.99 | £60 |
| £500 + | FOC | ||
| ZONE 3 | BN, BR, CA, CR, CT, DA, DG, DT, E, EH, EN, EX, FK, G, HA, IG, KY, LA11-23, LL11-78, ME, ML, NE19, 48, 61-71, PA1-19, PL, SA1-20, 31-48, 61-73, 99, SE (except SE1, 11), SM, SP, SY,TA, TD, TN, TQ, TR, UB, WD | £0-499.99 | £80 |
| £500 + | FOC | ||
| ZONE 4 | AB, DD, IV1-28, 30-32, 36, KW1-14, PH, PO30-41 | £0-499.99 | £120 |
| £500 + | FOC | ||
| ZONE 5 | BT, DUBLIN & SOUTHERN IRELAND | FIRST PALLET | £175 |
| EACH ADDITIONAL PALLET | £100 |
Deliveries outside the UK
Delivery charges will be dependent on destination, size and weight of the order. Please contact us for more information.
EU Customers buying online from the UK
Customers should be aware that ordering goods online that are located outside the EU at the time of sale will result in a customs declaration being made and may result in customs duties and handling fees being incurred. When you buy a product from a non-EU country, VAT is payable on your purchase irrespective of the value of the goods. In addition to VAT, you may also have to pay customs duties for goods above €150 and excise duty for specific goods. When you buy online from a non-EU country, VAT must also be paid, just as if you ordered goods that are already located within the EU.
Customs clearance for release for free circulation is the documented permission granted by the national customs authority in the EU to allow the goods to be used or consumed in the EU. This permission is given to the person that declared the goods to customs. For e-commerce goods, it is typically a shipping agent (postal operator or courier) that will charge you a customs clearance fee for complying with the necessary formalities. The permission is proof that all applicable customs formalities have been completed, including the payment of duties, and the shipment is free to be used or consumed.
Goods for which you do not have to pay customs duties (e.g. with total value lower than €150) are still subject to customs clearance. Import VAT is calculated as a percentage (VAT rate) of the taxable amount. The VAT rate is the one applicable in the country where the goods are being delivered. The VAT taxable amount is made up of the customs value plus taxes, duties, levies and other charges, such as shipping and insurance costs. Where the import VAT is not included in the price paid, you will have to pay it to the postal company or express courier, or directly to the customs if you clear the goods at customs yourself. In the latter case, the procedure differs according to the country of import.
Export
It is the responsibility of the customer to ensure that any product purchased and imported into another EU member state meets with local regulations and is permitted into that country, principality, or state. We cannot accept returns or consequences.
Delivery charges will be dependent on destination, size and weight of the order. Please contact us for more information.
EU Customers buying online from the UK
Customers should be aware that ordering goods online that are located outside the EU at the time of sale will result in a customs declaration being made and may result in customs duties and handling fees being incurred. When you buy a product from a non-EU country, VAT is payable on your purchase irrespective of the value of the goods. In addition to VAT, you may also have to pay customs duties for goods above €150 and excise duty for specific goods. When you buy online from a non-EU country, VAT must also be paid, just as if you ordered goods that are already located within the EU.
Customs clearance for release for free circulation is the documented permission granted by the national customs authority in the EU to allow the goods to be used or consumed in the EU. This permission is given to the person that declared the goods to customs. For e-commerce goods, it is typically a shipping agent (postal operator or courier) that will charge you a customs clearance fee for complying with the necessary formalities. The permission is proof that all applicable customs formalities have been completed, including the payment of duties, and the shipment is free to be used or consumed.
Goods for which you do not have to pay customs duties (e.g. with total value lower than €150) are still subject to customs clearance. Import VAT is calculated as a percentage (VAT rate) of the taxable amount. The VAT rate is the one applicable in the country where the goods are being delivered. The VAT taxable amount is made up of the customs value plus taxes, duties, levies and other charges, such as shipping and insurance costs. Where the import VAT is not included in the price paid, you will have to pay it to the postal company or express courier, or directly to the customs if you clear the goods at customs yourself. In the latter case, the procedure differs according to the country of import.
Export
It is the responsibility of the customer to ensure that any product purchased and imported into another EU member state meets with local regulations and is permitted into that country, principality, or state. We cannot accept returns or consequences.
Accepting Deliveries
If you are unable to check the contents of your delivery at the time of signing for acceptance of the goods, then we recommend that you please write clearly the word ‘unchecked’ along with your signature.
In the unfortunate event that damage to goods has occurred during transit, and in order to prevent any potential issues with a claim for damages, please ensure that a physical inspection of the goods and photographic or CCTV evidence is taken of your delivery as it is offloaded and presented to you. Please send these to info@americatessen.com and a member of our friendly customer service team will assist.
If there are no obvious signs, then please proceed to remove the wrap, but we recommend that you take further photos and contact us within 48hrs so we can raise a claim with our logistics provider.
No claims for any reason can be recognized after one month from the date of the delivery.
It is the responsibility of The Purchaser or their agent to check and sign the corresponding delivery note at the time of delivery, and any damage, shortages, discrepancies or pilferage must be reported to The Company immediately. The Company reserves the right to refuse any claim if the goods have been received and signed for without notification of such damage or shortages
Heat Damage
The classic, British summer can be unpredictable and occasionally very hot! It is therefore important to note, that there are chances of certain products being adversely affected when exposed to high temperatures. Whilst we always use our best endeavours to maintain the quality and condition of the products before they leave our distribution centre, we cannot gaurantee items such as chocolate, marshmallows, caramels, gummies etc will arrive in perfect condition after being despatched. We therefore, cannot accept responsibility to damage caused by heat during transit.
Returns
No goods shall be returned without prior agreement. Unless such agreement is obtained, no credits can be issued. Returned goods may also be subject to a handling charge.
Special Orders
For special requests, a quotation will be provided and if acceptable, full payment is required with order.
